- Mumbai, Gangtok, New Delhi, Bangalore
- (+91) 81518 30000
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- contact@vedawellnessworld.com
Payment Terms & Client Financial Responsibility Agreement This document confirms the financial terms and payment obligations of the undersigned client or their authorized representative (“Client”) with respect to admission at Veda Rehabilitation and Wellness Private Limited (“Veda”).
Admission shall be considered confirmed only upon receipt of advance payment and written confirmation from Veda.
The Client acknowledges that 100% of the admission fee is payable either in advance or at the time of admission.
Recurring fees for subsequent months is payable by 2 weeks in advance from the start of the subsequent month
Failure to pay the full admission fee by the time of admission shall entitle Veda to refuse or terminate admission without any further obligation.
Any advance amount paid shall stand forfeited and will not be refunded under any circumstances.
Early Discharge / Leaving Against Medical Advice (LAMA):
In the event a client voluntarily chooses to discontinue treatment before completion of the recommended program, is withdrawn by family members or representatives, leaves the centre without notice, violates centre policies resulting in discharge, or is discharged against medical advice (LAMA), all payments made towards the program shall remain non-refundable and non-transferable. No pro-rata adjustments, no reimbursements, no credits, or no carry-forwards shall apply for any unused days, services, accommodations, therapies, consultations, or any remaining duration of the treatment program.
Veda shall raise a weekly statement for incidental chargesincurred on behalf of the Client,
which may include, but are not limited to:
Medical & Wellness-Related:
Lifestyle & Personal Care:
Transport & Logistics:
Technology & Communication:
External Services or Requests:
Security & Caretaking:
These charges shall be payable immediately upon presentation. If not cleared within three (3) calendar days, Veda reserves the right to terminate admission without further notice, and no refund shall be applicable.
Veda follows a no refund and no reimbursement policy.
In the event of any unpaid dues (including incidental or admission fees), Veda retains the absolute right to initiate legal proceedings for recovery.
All recovery-related costs, including legal fees, interest, and out-of-pocket expenses shall be borne solely by the Client or the undersigned.
Admission to Veda Rehabilitation & Wellness is subject to clinical assessment, behavioural suitability, and medical appropriateness. Clients and/or their representatives are required to provide complete, accurate, and truthful information regarding the client’s physical health, psychiatric history, substance use, medications, behavioural concerns, prior treatment history, and any existing medical conditions prior to admission.
the client’s condition or conduct poses a risk to themselves, other clients, staff members, or the functioning of the centre.
In such circumstances, Veda reserves the right to immediately suspend, restrict, or terminate services and/or admission in the interest of maintaining a safe and therapeutic environment for all clients and staff.
In such cases, any refund, if considered, shall remain solely at the discretion of management after deduction of applicable administrative, assessment, accommodation, medical, and professional service charges incurred up to that point.
International Admissions, Visa Delays & Travel Restrictions:
Clients travelling from outside India are solely responsible for obtaining valid visas, travel permissions, medical clearances, insurance coverage, and compliance with immigration requirements applicable to their country of residence and travel destination.
Veda Rehabilitation & Wellness shall not be held responsible for visa rejections, immigration issues, embassy delays, airline cancellations, travel disruptions, governmental restrictions, medical travel limitations, or any circumstances beyond its control that may affect admission timelines.
Any request for postponement, rescheduling, or adjustment of admission dates due to such circumstances shall be considered solely at the discretion of management and may be subject to administrative charges, revised pricing, room availability, or updated treatment costs applicable at the time of admission.
All payments, deposits, booking amounts, and treatment fees made to Veda Rehabilitation & Wellness are strictly non-transferable between individuals, treatment programs, services, admission dates, centres, or future treatment periods unless expressly approved in writing by management.
No payment shall be reassigned, exchanged, converted into alternative services, or transferred to another client, family member, or third party.
Unless explicitly mentioned in writing, treatment fees may not include external hospitalization, emergency medical care, specialist consultations, diagnostic tests, laboratory investigations, medications, pharmacy expenses, personal attendants, private nursing, ambulance services, travel expenses, visa costs, companion accommodation, personal shopping, property damage recovery, or any third-party services availed during the course of treatment.
Such expenses, if incurred, shall be billed separately and shall remain payable by the client and/or their responsible representative.
Clients shall be financially responsible for any intentional, negligent, reckless, or misuse-related damage caused to rooms, furniture, fixtures, electronics, medical equipment, vehicles, décor, wellness facilities, or any property belonging to Veda Rehabilitation & Wellness.
Veda reserves the right to recover repair, replacement, restoration, cleaning, or associated costs from the client, security deposit, payment method on file, or responsible family member/representative where applicable.
By making payment through bank transfer, credit card, debit card, UPI, payment gateway, international remittance, or any other mode, the payer confirms that they are duly authorized to use the payment method and that they have read, understood, and accepted all applicable policies, terms, and conditions of Veda Rehabilitation & Wellness.
Any unauthorized, fraudulent, malicious, or unjustified chargeback, payment dispute, reversal request, or banking claim initiated after services have been reserved, commenced, or provided may be legally contested by Veda Rehabilitation & Wellness, and the payer shall remain liable for recovery of outstanding dues, banking charges, legal expenses, and associated costs.
Veda Rehabilitation & Wellness is committed to maintaining the privacy and confidentiality of client information, medical records, payment details, and treatment-related communications in accordance with applicable laws and ethical standards.
Information may only be disclosed where required by law, medical emergency, court order, governmental authority, or where necessary for the safety and wellbeing of the client or others.
While reasonable safeguards are implemented to protect digital and physical records, Veda shall not be held liable for breaches, interruptions, or unauthorized access arising from circumstances beyond reasonable control, including cyber incidents, technical failures, or third-party service disruptions.
Force Majeure
Veda Rehabilitation & Wellness shall not be held liable for delays, interruptions, cancellation of services, temporary closures, transfer of facilities, or inability to perform obligations arising due to events beyond reasonable control, including but not limited to natural disasters, pandemics, epidemics, governmental restrictions, war, civil unrest, labour disputes, power failures, technical failures, medical emergencies, transportation disruptions, or acts of God.
Under such circumstances, Veda reserves the right to reasonably modify schedules, accommodations, treatment structures, operational policies, or admission timelines without creating entitlement to compensation, damages, or refunds.
Recovery from addiction, mental health conditions, behavioural concerns, and emotional wellness challenges varies significantly between individuals and depends upon multiple medical, psychological, behavioural, environmental, and personal factors.
While Veda Rehabilitation & Wellness endeavours to provide high-quality professional care and evidence-based treatment, no guarantee, warranty, representation, or assurance is made regarding specific medical outcomes, psychological improvement, relapse prevention, behavioural change, sobriety duration, or treatment success.Limitation of Liability
Veda Rehabilitation & Wellness, its management, employees, consultants, therapists, medical professionals, affiliates, and representatives shall not be held liable for any indirect, incidental, consequential, emotional, financial, reputational, medical, or personal losses arising during or after the course of treatment, except where explicitly required under applicable law.
Clients and families acknowledge that participation in rehabilitation, therapy, detoxification, wellness activities, outdoor activities, fitness sessions, holistic therapies, and psychiatric treatment may involve inherent emotional, psychological, or medical risks.
All disputes, claims, legal proceedings, interpretations, or matters arising out of admission, treatment, payments, services, policies, or engagement with Veda Rehabilitation & Wellness shall be governed by the laws of India.
The courts situated in Mumbai, Maharashtra shall have exclusive jurisdiction over all such matters.
Veda reserves the right to seek recovery of outstanding dues, damages, legal costs, recovery expenses, and professional fees arising from breach of policies, non-payment, chargebacks, misconduct, or contractual violations.
By proceeding with admission, making payment, signing admission forms, accessing services, or continuing treatment at Veda Rehabilitation & Wellness, the client and/or their representative confirms that they have read, understood, and voluntarily accepted all policies, terms, conditions, disclosures, and operational guidelines published by Veda.
Electronic acceptance, digital signatures, online submissions, WhatsApp confirmations, email approvals, payment acknowledgements, and electronically recorded communications shall be deemed legally valid forms of consent and acceptance.